ALZAN
AI assistant policy
A clear framework for using the Al Zan assistant on this website.
The assistant provides general guidance and commercial orientation. It does not replace official channels for quotations, quantities, and approved specifications.
What the assistant is
An on-site tool
The website assistant appears in the Al Zan interface (for example the dock or assistant page). It helps you understand products, categories, and catalogues and directs you to enquiry or contact routes on this site.
Processing & privacy
Messages and servers
- When you send a message, content is processed on Al Zan servers and may be sent to an external language-model provider (such as OpenAI or Groq, depending on server configuration) to generate a reply.
- Do not enter passwords, card data, or confidential company or customer information in the chat.
- For official enquiries, quotations, and approved documents, use the site’s contact page, phone, or email.
Assistant limits
Accuracy, not legal advice
- Information may be incomplete or outdated. Verify catalogues, official documents, and Al Zan team approval before commercial decisions.
- Prices, stock, timelines, and warranties stated in chat are not binding and must be confirmed with the team.
- Request limits may apply to protect the service.
Voice
Microphone and read-aloud
Voice features (if shown) run in your browser with your permission. Al Zan does not upload voice recordings to the server unless the site explicitly implements that later.